gt998 FAQ

Yes, gt998 is fully mobile browser-friendly. Visit gt998.lat directly from Chrome, Firefox, or Safari on your Android or iOS phone, log in, and play all the games. The entire platform works normally on mobile without downloading any separate app. The layout automatically adjusts to your screen size, so the gaming experience stays seamless.

First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy and Security → Clear Browsing Data. Then refresh the page. Check whether your internet connection is stable — if the signal is weak on mobile data, switch to Wi-Fi. If the problem persists, let our technical support team know via live chat.

Absolutely. Open gt998.lat in your browser, then select the "Add to Home Screen" option from the browser menu. This works on both Android and iOS. Once added, you can open it directly from your phone's home screen just like an app — gt998 will display in full screen without the browser address bar.

gt998's game server saves the state of each round. When the connection is restored, the game will resume exactly where it left off. However, if the connection is lost for an extended time, some games may automatically complete the round. In any such situation, let us know via live chat and the support team will review it and make adjustments if needed.

After opening a new account, a 150% welcome bonus is automatically applied on your first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000, you will receive ৳1,500 as a bonus, giving you a total balance of ৳2,500. The bonus usually takes a short while to appear in your account. If you do not see the bonus for any reason, contact us immediately via live chat.

A wagering requirement means you must place a specified amount in bets before you can withdraw the bonus money. At gt998, this is 25 times the bonus amount. Only the bonus amount is counted, not your own deposited funds. For example, if your bonus is ৳1,500 — then once you complete ৳1,500 × 25 = ৳37,500 in bets, you can withdraw the winnings from the bonus.

Yes, if you no longer want the bonus, you can inform the support team and they can remove the active bonus from your account. Keep in mind, however, that if cancelled, any winnings earned from that bonus will also be cancelled. It is a good idea to discuss it with us via live chat before deciding to cancel the bonus.

No, the welcome bonus can only be received once in a player's lifetime — at the time of the first deposit on the first account. Opening multiple accounts for the same person is against gt998's rules, and in such cases the bonus may be cancelled and the account suspended. gt998 follows a one account per player policy.

In general, bets placed on slots, fishing games, and most casino games count in full towards the wagering requirement. However, some games may contribute only partially. For specific details, ask the gt998 support team, as the contribution rate can vary by game. While a bonus is active, it is wise to complete the wagering by playing only eligible games.

Yes. You can log into gt998 from any device using your username and password. When logging in from a new device for the first time, there may be an additional verification step. For security, it is a good idea to log out of the old device after logging in, especially if it is a shared or public device.

Usernames generally allow English letters and numbers, and must be unique. Passwords should be at least eight characters long, and using a mix of uppercase letters, lowercase letters, and numbers makes them more secure. Avoid easily guessable passwords (such as 12345678 or your own name). Do not share your password with anyone and change it regularly.

No. Under gt998's policy, only one account is permitted per person. If multiple accounts are detected for the same person, the accounts involved may be suspended and bonuses cancelled. If you have a problem with an existing account, the right step is to seek help from the support team rather than opening a new account.

Click the "Forgot Password?" option on the login page and follow the instructions to verify your account. The process will use your registered details to confirm your identity. If you have trouble with the process, you can contact us directly via live chat or by emailing [email protected] with your account details. The gt998 support team will resolve it quickly.

Some information can be changed directly from account settings. However, for important details such as name, date of birth, or identity document information, you will need to contact the support team and may be required to provide information for identity verification. Always keep accurate and up-to-date information in your account.

The gt998 support team is active seven days a week, twenty-four hours a day — that is 24/7. Help is available at any hour, including at night, according to Bangladesh Standard Time (BST, UTC+6). Support service is not interrupted on holidays or during festival periods. Do not hesitate to reach out for any issue with your play.

To get a resolution quickly, keep your account username, a brief description of the issue, and when the problem occurred in mind before reaching out. If you are contacting us about a financial matter, have the transaction date and amount on hand. If you have relevant screenshots, sharing them will help the support team resolve the issue even faster.

Yes, the gt998 support team can assist in both Bengali and English. Players from Bangladesh can describe their issue entirely in Bengali, whether in writing or speech — there is no language barrier. You can contact us in Bengali through either live chat or email.

gt998 offers two support channels. First, 24/7 live chat — log into the site and get instant assistance directly from the chat window. Second, email — write to [email protected] with full details and the support team will reply as soon as possible. For urgent matters, live chat is the most effective option.

Log into your account, go to the deposit section, and select bKash as the payment method. Enter the deposit amount — minimum ৳500 — and send it from your bKash app to the bKash number displayed. Once the transaction is complete, enter the transaction ID in the designated field and confirm. The funds are usually added to your account within a few minutes.

gt998 does not charge any fees of its own on deposits. However, the mobile wallet you use (bKash, Nagad, Rocket, or Upay) may apply its own transaction fee, which is determined by that service provider's policy. The full amount you deposit into gt998 is added to your gaming balance.

The minimum deposit amount is ৳500, and this is the same for all methods — bKash, Nagad, Rocket, and Upay. If you send less than ৳500, the system will not accept the transaction. The maximum deposit limit depends on the selected method and your account level. Contact the support team for more details.

Yes, Nagad is one of the supported payment methods at gt998. On the deposit page, select Nagad, view the amount and the designated Nagad number, then send the specified amount from your Nagad app. Once the payment is complete, confirm the deposit request with the transaction ID. It is just as fast and straightforward as bKash.